Hey hey everybody!

We're excited to unveil Crisp case study on Behance:

https://www.behance.net/gallery/199038869/Crisp-Product-Ecosystem

About Crisp

Founded in 2015 by a small group of enthusiasts in Nantes, France, Crisp is now used by over 200,000 brands worldwide. Their dedication to providing a unique, human-centered experience for small and medium-sized businesses (SMBs)—bringing together teams, conversations, data, and knowledge in one place

As we set out to transform Crisp’s suite of customer support tools, we tackled four major products over three years—to refine user experiences and enhance functionality, and at the same time elevate and improve their look & feel:

• First up was the mobile app, revamped to match Crisp’s innovative and design-forward approach, made more appealing and user-friendly, enhancing the overall experience.

• Next up was the chatbot, which was due for an upgrade, so we aimed to make it smarter, quicker, and more versatile—so it could boost conversations with timely, spot-on interactions.

• After that, we tackled the Help Desk, making sure it played nice with Crisp’s other tools, turning it into a one-stop shop for all things customer care.

• Last but not least, the CRM platform. We took what we learned and amped it up, making a sleek, data-savvy tool that makes managing relationships frictionless.

A special thanks to the great team at Crisp, and the core people from our BB team, who worked tirelessly to bring this vision to life: Filip Justi?, Anna Meleshina, Maria Malkova, Luka Bendi?, Marta Izquierdo Bayà, Vedran Starcic, and many more.

We are BB Agency

We're a digital agency crafting holistic, people-friendly experiences. We serve as a strategic partner for fast-growing tech companies in need of a scalable website with modular CMS, a design system, and a future-proof brand identity. Through challenging core assumptions, we shape the products and services that improve the lives of thousands every single day.

Check us out at?www.bb.agency